Connect Managed Services In 2021
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Company Name:- Cisco Systems India Pvt Ltd
Post name:-Customer Delivery Manager – Managed Services
Salary Per Month:- 75000
Job Location:- SEZ Unit, Cessna Business Park, Kadubeesanahalli Village, Hobli, Sarjapur, Varthur Rd, Marathahalli, Bengaluru, Karnataka 560103
The Business Entity
Cisco Managed Services (CMS) organization seeks a Customer Delivery Manager to lead a team of extremely talented engineers supporting strategic accounts. This is a great opportunity for someone with patience and an empathetic view of the customer and engineers to hone their skills and advance their career providing value to customers while working with an industry leader in technology. The successful candidate will have a track record and desire to lead customer delivery teams supporting global customers.
As part of the Cisco CMS organization, you will be part of a dynamic, fast paced and supportive team that will build you up as you deliver managed services to some of Cisco’s biggest customers. You will be given the opportunity to work alongside many of Cisco’s Technical and Advanced Service organizations and will receive unique insight into the IT services industry all the way from pre-sales to day 2 support as an engineer focused on some of Cisco’s key customers.
What You’ll Do
Become part of Cisco Managed Services (CMS) Team. CMS simplifies the ongoing management of Cisco Advanced Technologies, enhances the business benefits, and significantly reduces Total Cost of Ownership (TCO) for our customers. We are a dedicated team that works together to anticipate, identify, and resolve issues faster, more accurately, less expensive, and with more visibility than customers can on their own. All CMS team members are encouraged to give in the following areas:
Understand and meet customer agreements (SLO/SLA/commitments)
Follow and participate in the improvement of established team processes
Identify and adhere to cost reduction measures
You are encouraged to follow established team processes
Understand ITIL framework (Event, Incident, Change & Problem Management)
Collaborate with peers and multi-functional teams.
Maintaining knowledge required to perform role effectively
Participate in regular synch ups
Actively share / develop innovation and automations for continued improvement
Cisco Managed Services seeks a Manager to lead teams of customer support engineers who deliver Remote Management Services. The manager handles escalations and assumes ownership for the end-to-end customer experience. Serving in a liaison role, the manager creates a bridge that connects the technical and business perspectives of customer engagements.
Roles & Responsibilities
In this highly visible role as a Customer Delivery Manager of CMS, you will:
- Supervise the activities of a Customer Support Engineers’ team with responsibility for results in terms of customer service satisfaction
- Workload management among team members, including implementation of innovative ticket/case management techniques
- Assumes leadership role in Cisco Services or cross-functional teams to drive service delivery and/or product improvements
- Participates in major cross-functional projects affecting Cisco business, product, or service leadership
- Identify and work on issues that affect worldwide CMS teams
- Aadhaar Card
- Pan Card
- Bank Document (Cancelled Cheque or Bank Passbook)
- education certificate
- last two months salary slip (from previous company).
- work experience certificate
Who You Are,
You require little oversight to achieve your goals and meet your objectives. You work well with others and are truly a teammate. Technical knowledge and customer happiness are your DNA. You have excellent verbal and written communication skills. You can see the big picture even when analyzing multiple complex factors. You are capable of leading the resolution of major incidents by providing leadership and accountability, and actively engaging Cisco and Customer/ Partner or 3 rd party teams.
- Typically requires BE or B.Tech or equivalent with 12+ years-related experience
- Experience in customer support, knowledge of Cisco Collaboration products and solutions
- Certifications: IT Service Management, Project Management, Cisco
- Possess 5 years’ prior management experience (desirable)
- Possess 2 to 4 years’ experience of managing a Network Operations Center (NOC)
- Proven business and technical expertise and extensive customer service engineering experience
Note for Cisco Internal Applicants: Candidates from the Aspiring Managers (PEX) program are welcome to apply and will be given due consideration.
- Demonstrates strategic skills
- Demonstrates industry awareness
- Operational mind-set and disposition
- Comfortable working in a dynamic and evolving organization and service
- Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments
We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with excellent personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
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