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Post Name: Voice /non voice /mail/ chat process


Company Name: Nua (Lagom Labs)


Job description

Nua was founded on a dream to transform women’s wellness in India.
Our story began with a pad. And not just any pad that could be picked off the shelves but one that was truly thought around a woman’s needs.
However, we soon realised that the need for safe & effective products went beyond just pads. So, we asked the women in our community to tell us what they were looking for.

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We believe that our Sanitary Pads, Cramp Comfort (India’s first unique self-heating patch), Foaming Intimate Wash, 1mm Everyday Liners & Uplift (period nutrition drink mix) are made by us but are created by our community of over 4 Lakh women who wanted to start a new and improved wellness journey.
As for our dream, it just got bigger from where we started. As of today, we continue to transform the women’s wellness space in India through safe, innovative, inclusive and effective products that areMade Safe Certified and backed by science.

About the Role

At Nua, we obsess over customer experience. Every customer conversation is viewed
as an opportunity for us to make women feel truly special. The customer delight team
is part of our larger community management team and the role involves managing the
customer journey end-to-end.
Nua isn’t your typical workplace – an open work atmosphere, a lean team structure,
and strong believers of “no idea is a bad idea”, are what define us. You will get to work
in a fun environment with great work ethics, unbelievable growth and recognition and
uncompromising work-life balance. And beyond all, an opportunity to solve real
problems.

Key Responsibilities

  • Manage customer conversations across multiple channels – social media,

incoming calls, emails and chats

  • Assist customers with their queries/ concerns, and facilitate escalations and

redressal

  • Coordinate with the relevant team to resolve customer’s issues/queries
  • Maintain detailed report for all conversations and carry out analysis to

continuously understand pain points and develop improvement initiatives

  • Help the team with the planning & implementation of customer acquisition
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activities

  • Proactively seek customer feedback and reviews across channels such as

Facebook, Google & Amazon

  • Work closely with the marketing team to build the Nua community

What we look for

  • Any bachelor’s degree
  • Fresher/ 1-2 years of experience in a similar role
  • Strong written and oral communication skills
  • Ability to be empathetic with customers and work collaboratively in teams
  • Enthusiastic and passionate about the work you do
  • Excited to work in a startup environment
  • Experience in the travel and hospitality sectors preferred

 

 


How to Apply for this Private Job?

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  • Step 1. Just go to edu247.in website
  • Step 2. Then Click on Menu Bar options and select your qualification category
  • Step 3. Then Find your job city as you can also search on our site from here
  • Step 4. Then Open the job which you like suitable for you after that
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  • Step 5. Go to Apply Online Section and then Call or Contact Company for the job

Job Type: Full-time

Salary: ₹9,319.00 – ₹30,254.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Rotational shift

Education:

  • Bachelor’s (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Please Do Not Pay Any Fee or Money to the Job Providing Company. We are not responsible for that.


Apply Online Now: 


  • Call to Apply
  • 080 4709 3155
  • OR

We are Providing All the Latest Private Jobs Information Free Jobs in Mumbai

 

 

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