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Jobs in Pune | Customer Service Executive (CSE) in 2021


Post Name: Customer Service Executive (CSE)


Company Name: Robu.in


Job Description

Job Summary:

Customer Service Executive (CSE) plays a crucial role in providing an interface between the customers and the client company.

Responsibilities and Duties:

The responsibilities & duties of a Customer Service Executive (CSE) would be:

  • To handle the customer queries and escalations systematically, providing them the best solutions.
  • To handle the customer calls and tickets (emails).
  • New customer addition and customer retention.
  • Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
  • Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow-up to ensure that appropriate actions are taken on customers’/clients requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigations.

Qualifications, Skills & Experience:

We at Robu.In (Macfos Pvt Ltd), are looking for smart candidates having good communication skills, good interpersonal skills and are able to handle stress/work pressure well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or provide solution to the customer’s problem. A clear and pleasant speaking voice and fluency in English  is required.


How to Apply for this Private Job?

follow these simple steps to get your job done.

  • Step 1. Just go to edu247.in website
  • Step 2. Then Click on Menu Bar options and select your qualification category
  • Step 3. Then Find your job city as you can also search on our site from here
  • Step 4. Then Open the job which you like suitable for you after that
  • Step 5. Go to Apply Online Section and then Call or Contact Company for the job

Qualification: Any Graduate or Under-Graduate

Experience: Freshers, 0 to 2 Years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experienced preferred).

The major skills and competencies required in a candidate are:

  • Good communications skills: English (Both verbal and written), Hindi & Marathi.
  • Ability to listen and active problem solving skills.
  • Good interpersonal skills.
  • Ability to handle pressure.
  • Basic Computer Knowledge.

Benefits:

  • Limited Calls. No heavy call flow level, per day (mostly less than 40).
  • Day Shift only.
  • Semi voice process (mail + calls), good exposure to handling process improvement along with regular routine work.
  • Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.

Location: Dighi (Alandi-Bhosari Road) Pune.

Salary: ₹12,000 to ₹16,000 (In-hand) per month + PF, E.S.I.C & Health Insurance Benefits. (₹192,000.00 – ₹253,500.00 per year)

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Gender: Male/Female (Anyone can apply)

Job Type: Full-time (On Company Pay-roll).

Shift Timings: Day Shift (Regular Shift) only.

Please Do Not Pay Any Fee or Money to the Job Providing Company. We are not responsible for that.


  • Call to Apply
  • 1800 266 6123
  • OR

 

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